What do you offer?
Two products: age verification right at your machine and Click & Collect, with which your customers buy online and collect at your machine.
FAQ
Questions
For operators
For vending operators, late-night shops and retailers.
Will it work with my machine?
Anything with an MDB interface qualifies. We install a reader and camera at the machine door, connected via MDB. Tell us the make and model and we will clarify it on the call.
What does it cost?
We are looking for the first operators: no software or licence fees, you only pay for the hardware. What retrofitting your machines costs, we discuss on the call.
Is the age verification legally compliant?
Under § 114 GewO it must be established that the person at the machine is the person on the ID. That is exactly what we check: the ID chip or ID Austria, then the face. The only legally compliant solution in Austria.
May I hand over beer and wine this way?
Selling from the machine is prohibited under § 52 (2) GewO. With Click & Collect the sale happens online; the machine hands the order over only after the age check. Legally permissible with Click & Collect.
Can I see it?
Yes. The system runs every day in our shops in Vienna, for real. Drop by, or request a call-back.
Age verification at the machine Click & Collect for operators Legal basis Request a call-back
For customers collecting in our shops
Everything about Click & Collect.
What is Click & Collect?
You buy and pay online, then collect your order at one of our machines. The sale happens online — the machine only hands it over.
How do I pay?
By card, Apple Pay or Google Pay. Payment runs through Stripe; we never see your card details.
Do I have to prove my age?
Only if your order contains age-restricted items such as alcohol or tobacco. For everything else you simply collect.
Which documents work?
A passport or ID card with a chip — you can tell by the chip symbol printed on it. Or ID Austria on your phone. Driving licences and e-cards do not work.
How do I collect my order?
After payment you get a collection code. Enter it at the machine, confirm your age if needed, and the door opens.
How long do I have?
Seven days from ordering. After that the collection code expires.
I couldn't collect — do I get my money back?
Yes. If you do not collect your order within seven days, we refund the amount automatically. If that ever fails to happen, just get in touch.
How do I reach you?
Write to samir.lalic@icloud.com. Include your collection code and it will go faster.